Self-pay checkout in a Three Square Market self-pay convenience store.

The Award Winning ADA 46

The 46 allows all users to deploy touch to voice and to have the entire screen at ADA height so that one kiosk serves all users.  The entire kiosk has components at ADA height yet any person can checkout instantly. This patent-pending technology allows any visually impaired or wheelchair bound customer to check out with ease.

Three Square Self-Pay stores are open to the public and serve as a self-checkout location in a retail arena.

The Complete Store Solution

In partnership with WayAround, Three Square Market will be the only solution that will provide a completely accessible kiosk AND shopping experience.  Ask us to deploy our solution NOW!

The ONLY Accessible Solution

The ONLY Accessible Kiosk, App & Admin System

Retail or Breakroom Market it is the only kiosk that is accessible

Retail or Breakroom Market it is the only kiosk that is accessible

The 46 checkout kiosk from Three Square Market is accessible to the visually-impaired and also meets with ADA standards

Using the Award-Winning 46 Kiosk, 32M is the ONLY provider that has all three: accessible kiosk, app and admin software.

Retail or Breakroom Market it is the only kiosk that is accessible

Retail or Breakroom Market it is the only kiosk that is accessible

Retail or Breakroom Market it is the only kiosk that is accessible

Three Square Market Self-Pay stores go beyond just the convenience self-checkout options by adding other amazing services like ice cream or coffee services.

With a click on the screen, our award winning kiosk reverts to ADA height and functionality and instantly accessible to all users.

Universally recognized as the best solution in the industry

Retail or Breakroom Market it is the only kiosk that is accessible

Universally recognized as the best solution in the industry

ADA mode on the Three Square Market kiosk brings the sales screen to the bottom of the 46 kiosks in order to meet ADA standards

Since inception, Three Square Market has been the leader with the first to market mobile app, big screen kiosk and now full accessibility.  

A Blind Operator Demonstrates The 46

The award-winning 46 Kiosk being used by a 100% blind customer.  Turn the audio up to hear how we interact with a visually impaired client.

What about theft?

First, Try to Catch the OBVIOUS - Abandoned Shopping Cart Report

When  law  enforcement  looks  to  catch  a  thief,  they  look  for  patterns.    Our  system  will  help  you  do  the  exact  same  thing.


Our  Abandoned  Cart  report  will  show  you  all  customers  who  have  gone  up  to  the  kiosk,  placed  an  item  in  their  shopping  cart  and  then,  as  described,  abandoned  it.    These  customers  had  the  intention  of  buying  and  for  whatever  reason  didn’t complete  the  purchase.    Once  is  an  occurrence,  twice  is  a  trend.    If  you  have  a  theft  problem  in  your  market  and  the  same  person  appears  in  this  report  multiple  times  -  as shown  in  this  picture  -  rest  assured,  this  person  is  your  thief.    

Three Square Market exclusive reporting for micro markets and self-pay locations shows any abandoned shopping carts in comparison with a photo and time and date stamp for comparison with any video footage in your space.

Three Square Market exclusive reporting for micro markets and self-pay locations shows any abandoned shopping carts in comparison with a photo and time and date stamp for comparison with any video footage in your space. 

Our origination in micro market technology, we've added the Red X to help eliminate the most common attempts at theft in all our self-checkout locations

The Red X

Now an industry standard, this is clear as day, they paid or didn’t

Several  years  ago,  a  now  loyal  Three  Square  Market client  said  “I  use  ___(insert  competitor  name)___  and  I  have  asked  them  repeatedly  for  this  but  they  haven’t  delivered.    I  want  the  screen  to  turn  green  when  they  pay  and  a  big  RED  X  when  they  don’t”.    Within  four  days  we  had  the  Red  X  on  his  first  32M  store  and  now  several  years  later,  this  operator  now  has  over  25  stores  with  Three  Square  Market.


How  does  it  work?    When  a  customer  scans  their  product  and  presses  to  pay,  the  transaction  is  ONLY  complete  when  the  screen  turns  green.    When  not  completed  properly,  what  pictured  is  shown.    Just  like  what  customers  see  if  they  swing  and  miss  on  the  TV  game  show  “The  Family  Feud”,  it  is  as  clear  as  day  whether  a  customer  paid  or  not.

What else?

More  patterns.   Once  you  establish  you  have  an  issue  and  use  this  report,  next  you  need  to  use  your  camera  system  to  zero  in,  not  watch  for  hours.    What  do  we  mean?

Security Cameras and Using the Data

Using cameras and screens to show customers they are on camera is the number one deterrent of theft in our stores.

Placement

The  key  with  any  camera  system  is  placement.    Most  camera  systems  come  with  four  units  and  a  DVR.    We  also  HIGHLY  recommend  you  have  a  large  display  screen  that  shows  everyone  who  enters  your  store  “you  are  being  watched”.    In  a  four  camera  system,  two  cameras  cover  the  entire  store,  one  specifically  is  focused  on  the  kiosk  and  the  last  on  the  busiest  section  of  your  store  or  your  best  selling  products.  

Use Voice

While  it  is  not  always  available  or  convenient,  a  time  frame  of  your  business  week  should  be  dedicated  to  watching  your  cameras  live  and  using  a  voice  module  like  Alexa  to  say  “hello,  how  can  I  help  you?”    WHY?  Because  letting  people  know  they  are  being  watched  will  stop  more  theft  than  anything  else.    

Cross - Reference data

If  you  are  having  a theft  issue,  the  easiest  way  to  zero  in  on  a  thief  is  to  look  at  your  kiosk  sales  report,  match  it  against  when  your  cameras  are  recording,  and  look  to  where  there  is  activity  in  your  store  and  no  transaction.    If  there  is  activity  and  someone  hasn’t  purchased,  this  means  someone  walked  in  your  store  and  looked  around  and  didn’t  use  the  kiosk.    Over  75%  of  theft  in  markets  occurs  when  no  one  else  is  in  the  market.

We help our operators protect their stores from theft in a number of ways, talk to us today about our under 2% reported theft rate!

Signage - Kiosk Message

Shoplifting is a crime in markets just like a store

If  we  were  playing  the  Family  Fued  and  the  question  was  “Name  the  top  five  concerns  of  putting  in  a  self  checkout  store?”  THE  #1  answer  would  hands-down  be  THEFT.    And  legitimately  so.


Theft  needs  to  be  addressed  right  up  front  and  without  buy in  from  the  location  to  enforce  it  as  a  crime,  it  is  not  a  location  to  go  in  to.    A  crime?    Yes.    You  need  to  set  the  tone  that  has  the location  support  otherwise  the  only  theft  will  be  from  the  operators  bank  account.    


Post  signage  on  the  kiosk, such  as  pictured  above,  and  in  the  store,  that  clearly  articulates  that  there  is  no  exception: Theft  will  NOT  be  tolerated.   Then,  take  action  when  it  occurs.

Is there other technology?

Certainly.    There  is  other  technology  available  that  is  far  more  retail  friendly  to  catch  and  deter  theft.    However,  in  a  market  where  the  average  transaction  is  $3.62,  is  that  technology  too  pricey?   Well,  there  are  advances  coming  out.

What is next in preventing theft in self checkout?

Three Square Market is partnering with an experienced retail loss prevention expert to use RFID in the smallest form to detect how many products someone is leaving with vs. how many products were paid for.  While in early development, 32M expect to roll out this technology in Q1, 2019.


How  are  we  doing  this?  Remember,  32M  was  born  out  of  our  jail  technology business  where  we  work  with  law  enforcement  daily.    Combined  with  our  loss  prevention  experts,  our  law  enforcement  resources  are  developing  a  cost  effective  solution  that  will  change  the  self  service  industry.


If you want to be first in line with using this technology, our Success Team will be pushing out this loss prevention tool in early 2020.  Along with building loyalty through rewards program, combo meals and more, our Success Team will make your market a SUCCESS.